Complaints & Feedback

Dear clients and partners,

Bakai Bank OJSC contonuously strives to improve the quality of its services, based on your wishes.
 

Do you have any suggestions, complaints or would simply like to express your gratitude?
 

Fill out the form and send it to us.

*Applications that are not subject for review:

• unreadable;
• those that contain profanity or abusive language;
• previously reviewed;
• anonymous;
• outside of the competence of Bakai Bank OJSC.

**Please provide detailed information necessary for identification and a more expanded description of the situation. This will allow us to provide with the most complete and accurate answer to your appeal.

If you have any questions, you can also:

• Leave your feedback in the "Book of Complaints and Suggestions" at any bank branch;
• Write a letter to the following postal address: 56 Michurina St., Bishkek, Kyrgyz Republic (intersection at Tynystanov St.);
• Call or send your inquiry to our Contact Center using the following phone numbers: +996(312) 61 00 61, cell: 6111, WhatsApp: + 996(554) 00 61 11;
• Email us at dialog@bakai.kg;
• Contact the Bank in person. Hours of operation can be found here.

Extract from the Regulation on Handling Customer Complaints and Suggestions of OJSC "Bakai Bank"