-First of all, you should get yourself familiarized with the Bank's tariffs and pay attention to the fees for cashing out and making purchases with the payment card.

-Additional fees may be charged when servicing at other banks.

- To improve the safety when using payment cards, the Bank has set a limit of 10,000 Kyrgyz soms/300 US dollars per transaction in ATMs.

- Usually there's a phone number on ATMs (0(312)61-00-61), you need to call this number and report the incident, and if necessary, you will need to write a  statement at the bank branch. 

From all BAKAI BANK OJSC ATMs or from other banks' ATMs, those that support your card payment system (Visa or ELCARD). 

Cash disbursement points (via POS-terminals) of BAKAI BANK OJSC or those of other banks, which has information on servicing cards of your payment system (Visa or ELCARD). In this case, you will need to show an identity document, as it is required by the bank.